THE FOLLOWING CHANGES WILL BE IN EFFECT UNTIL FURTHER NOTICE. At this point in time, only staff will be allowed to come into the building. Please be aware that our clinic policies may continue to change depending on the severity of the local outbreak. We ask that you be patient with us and know we are doing our best to keep our staff and community safe while providing the best possible care to our patients.
Clients will not be allowed in the clinic. We ask that you remain in your vehicle in our parking lot throughout the duration of your visit. We will contact you via phone to discuss exam findings, treatment recommendations, etc. and to finalize payment.
Please call us at 608-372-4879 when you arrive in the parking lot so we can facilitate direction. Please be ready to provide our reception staff with as much information as possible so they know how to help you best.
Payment is still expected at the time of service; payment via debit/credit card over the phone as your appointment finishes is ideal.
We will utilize telemedicine as much as possible to prescribe medications and/or alter dosages of current medications if your pet has a known or new condition that has gotten worse. Please be aware that there is still a telemedicine exam and consultation fee as these services utilize clinic staff, facilities, and our doctors’ education, experience, and expertise.
Please call ahead for medication refills and prescription food purchases. Payment will be taken over the phone when you call for refills. Please call the clinic once you arrive and one of our staff members will bring what you need to your vehicle. Alternatively, our online pharmacy is available for medication refills, prescription foods, and heartworm/flea and tick preventatives.
Effective 11/17/2020: We may ask you to reschedule your appointment or delay making an appointment if you or anyone in your household has:
Tested positive for COVID-19 in the past 14 days
Had a COVID test done in the past 3 days and results are still pending
Been told to self-quarantine within the past 14 days due to potential COVID exposure
Please let us know if you have any questions. Thank you for your help as we navigate this outbreak. Stay safe! -Tomah Veterinary Clinic Staff