THE FOLLOWING CHANGES WILL BE IN EFFECT UNTIL FURTHER NOTICE. At this point in time, only staff will be allowed to come into the building. Please be aware that our clinic policies may continue to change depending on the severity of the local outbreak. We ask that you be patient with us and know we are doing our best to keep our staff and community safe while providing the best possible care to our patients.
- Clients will not be allowed in the clinic. We ask that you remain in your vehicle in our parking lot throughout the duration of your visit. We will contact you via phone to discuss exam findings, treatment recommendations, etc. and to finalize payment.
- Please call us at 608-372-4879 when you arrive in the parking lot so we can facilitate direction. Please be ready to provide our reception staff with as much information as possible so they know how to help you best.
- Payment is still expected at the time of service; payment via debit/credit card over the phone as your appointment finishes is ideal.
- We will utilize telemedicine as much as possible to prescribe medications and/or alter dosages of current medications if your pet has a known or new condition that has gotten worse. Please be aware that there is still a telemedicine exam and consultation fee as these services utilize clinic staff, facilities, and our doctors’ education, experience, and expertise.
- Please call ahead for medication refills and prescription food purchases. Payment will be taken over the phone when you call for refills. When you come to pick up the medications, please call the clinic once you arrive and one of our staff members will bring what you need to your vehicle. Alternatively, our online pharmacy is available for medication refills, prescription foods, and heartworm/flea and tick preventatives.
Additionally, we are asking that anyone who is “at risk for illness” tell us in advance. Although you will not be allowed in the clinic, we still need to know this information while handling your dog or cat.
An “at risk person” fits the following criteria:
- Someone who is feeling ill (even if you think it’s just a cold or allergies).
- Someone who has had contact with a person who has been sick in the past two weeks.
- Someone who has had any contact in the past two weeks with an individual who has been diagnosed with COVID-19.
- Someone who has traveled within the past two weeks.
If you meet any of these criteria, this does NOT mean we will not see your pet. However, we need to know so we can proceed as safely as possible. If our staff becomes ill, our ability to provide healthcare for our patients will be severely limited. Note, our staff has been advised to stay home if they are feeling ill.
Please let us know if you have any questions. Thank you for your help as we navigate this outbreak. Stay safe!
-Tomah Veterinary Clinic Staff